Refund Policy
Return & Refund Policy
At talquerix, we take pride in creating thoughtfully designed drinkware that combines everyday functionality, comfort, and timeless style.
talquerix is an online drinkware brand operated by Changsha Ruizhong Network Technology Co., Ltd. The company is responsible for products sold through talquerix.com, including order processing, customer support, returns, refunds, and other customer-related transactions conducted through our website.
We want every customer to enjoy their talquerix product with complete confidence.
If for any reason you are not fully satisfied with your purchase, our Return & Refund Policy is designed to provide a simple, clear, and transparent return experience.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The drinkware must be unused and in its original condition.
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The product must not have been filled with beverages, washed, used, or exposed to liquids.
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The item must be free from scratches, cracks, stains, odors, chips, or any signs of use.
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The product must be returned with its original packaging, including boxes, protective materials, accessories, and included items where applicable.
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You must provide valid proof of purchase or order number.
For hygiene and quality-control purposes, products that show signs of use may not be accepted for return.
2. How to Initiate a Return
Starting a return with talquerix is simple and straightforward.
Contact Us
Send an email to:
Please include:
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Your order number
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The reason for your return
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Photos of the product condition when applicable
Receive Return Authorization
Our customer care team will review your request and, if eligible, provide return authorization together with the designated return address and detailed return instructions.
Pack & Ship
Please securely package the product using the original packaging whenever possible to prevent damage during return shipping.
We recommend using a trackable shipping service when returning your item.
Please note: Items returned without prior return authorization may not be accepted.
Do not send your return to the address shown on the original shipping package unless specifically instructed by our customer support team.
3. Damaged, Defective, or Incorrect Items
Every talquerix product is carefully inspected and securely packaged before shipment.
However, unexpected issues may occasionally occur during manufacturing, packaging, or transportation.
Please inspect your order immediately after delivery.
Reporting Period
If your item arrives:
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Damaged
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Cracked
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Defective
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Missing parts or accessories
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Incorrect compared to your order
please contact us within 48 hours of receiving your package.
How to Report
Email:
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the original packaging
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Photos showing any shipping damage, if applicable
Resolution
After reviewing and verifying the issue, we will provide an appropriate resolution, which may include:
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Replacement
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Refund
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Other suitable solution
If the issue was caused by a manufacturing defect, shipping damage, or an error on our part, we will provide an appropriate resolution based on the circumstances.
4. Non-Returnable & Excluded Items
Certain products may not be eligible for return due to their condition, usage, or applicable restrictions.
These may include:
Used Drinkware Products
Products that have been:
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Used for drinking
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Washed or cleaned
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Filled with beverages
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Exposed to food, liquids, or personal use
may not be eligible for return due to hygiene and quality-control requirements.
Damaged or Altered Products
Returns may not be accepted for products that have been:
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Scratched
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Cracked
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Broken
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Modified
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Improperly handled
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Damaged after delivery due to customer use
Final Sale Items
Products clearly marked as Final Sale or identified as non-returnable at the time of purchase may not be eligible for return or refund, except where required by applicable law.
Missing Original Packaging
Returns may be refused or subject to limitations if the original packaging, protective materials, accessories, or included items are missing or significantly damaged.
5. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If your return is due to:
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Manufacturing defects
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Damage during transportation
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Incorrect items received
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Fulfillment errors caused by talquerix
we will provide an appropriate return solution based on the specific circumstances.
Change of Mind / Personal Preference
If you are returning an item because:
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You changed your mind
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You selected the wrong product
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The style or design is not what you expected
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You no longer need the item
you may be responsible for return shipping costs.
Original shipping charges may not be refundable unless otherwise required by applicable law.
6. Refunds & Processing Time
Once your returned product has been received and inspected by our quality-control team, we will send you an email confirming receipt and notifying you whether your refund has been approved.
Approved Refunds
If your return is approved, the refund will be issued to your original payment method.
Please allow approximately 3–7 business days for the refund to be processed after approval.
The time required for the refunded amount to appear in your account may vary depending on:
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Your bank
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Credit card provider
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Payment platform
Late or Missing Refunds
If you have not received your refund after 10 business days from the date we confirm that the refund has been processed, please:
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Check with your bank or payment provider.
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Confirm whether the transaction is still pending.
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Contact us for additional assistance.
Email:
Our team will assist you as soon as possible.
7. Exchanges
If you would like to exchange an eligible talquerix product for another item, please contact our customer support team before returning the original product.
Depending on product availability, we may be able to arrange an exchange or provide another suitable solution.
Exchange requests must meet the same return eligibility requirements, including:
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Product unused condition
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Original packaging included
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Within the 30-day return period
8. Product Care & Return Condition
To ensure your drinkware remains eligible for return inspection, please handle your product carefully after receiving it.
We recommend:
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Checking the product condition before use
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Following the recommended care instructions
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Keeping the original packaging until you are fully satisfied with your purchase
Products returned with:
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Beverage residue
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Odors
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Scratches
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Cracks
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Stains
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Signs of washing or use
may not qualify for a full refund, subject to applicable law.
9. Contact & Support Information
If you have any questions or need assistance regarding our Return & Refund Policy, please contact our customer care team.
Brand Name: talquerix
Website: talquerix.com
Legal Entity: Changsha Ruizhong Network Technology Co., Ltd.
Registered Address:
Room 2505, Huoxing Subdistrict Office Building, 58 Longbai Road, Furong District, Changsha, Hunan, China
Customer Support Email:
service@talquerix.com
Support Hours:
Monday – Friday
About Our Business
talquerix is operated by Changsha Ruizhong Network Technology Co., Ltd.
The company manages talquerix operations and is responsible for products sold through talquerix.com, including order processing, customer service, returns, refunds, shipping arrangements, and other customer-related transactions.
At talquerix, we are committed to creating drinkware that brings comfort, style, and enjoyment to everyday moments while providing a reliable and customer-focused shopping experience.
talquerix — Every moment begins with comfort.